1. Cancellation before production begins

You may request cancellation by contacting mary@digitalwizard.work .

Production begins when Digital Wizard starts reviewing, organizing, processing, drafting, formatting, transcribing, correcting, researching within the agreed scope, or otherwise working with the materials submitted for the order.

2. Cancellation after production begins

You may still request cancellation after production has begun. We will review the status of the order and determine what portion of the service has already been completed.

When appropriate, a partial refund may be issued for the portion of the service that has not yet been performed. Work already completed, delivered stages, approved third-party expenses, rush work already performed, and other non-recoverable production costs are not refundable.

3. Refunds after delivery

Because each deliverable is created for a specific customer and cannot reasonably be resold, refunds are generally not available after delivery when the completed files match the service description, selected package, submitted instructions, and agreed scope.

Refunds are not normally provided solely because:

• you changed your mind;
• you no longer need the completed files;
• you selected the wrong service or package;
• your preferences, strategy, or project direction changed;
• you request work outside the original scope;
• you expected an item that was not included in the purchased package; or
• you dislike a subjective formatting or structural choice that can be addressed through an included revision.
• the delivered file is an advanced draft, editable working file, or review-ready base as clearly described on the service page;

4. Incorrect, missing, or unusable deliverables

Please review your files after delivery. Contact us within 7 calendar days if:

• a delivered file is corrupted or cannot be opened;
• you received the wrong file;
• a contracted deliverable is missing; or
• the completed work materially differs from the agreed scope.

If we cannot reasonably correct a confirmed problem, we may issue an appropriate full or partial refund based on the affected portion of the order.

5. When an order is considered delivered

An order is considered delivered when Digital Wizard sends the delivery email and makes the completed files accessible through a private delivery link sent to the email address associated with the order.

If you cannot access the delivery email or link, contact us so that access can be restored or the delivery information can be resent.

6. Revisions are not new projects

Included revisions cover reasonable adjustments within the original service description, source material, requirements, and instructions provided for the order.

New content, additional volume, changed instructions, a new creative or structural direction, replacement source material, or requests outside the original scope are not revisions. They may require an add-on, a separate order, or a custom quote.

When an issue can reasonably be corrected through an included revision, the revision process should be used before a refund is considered.

7. Source materials and customer-caused delays

The quality, accuracy, and completeness of the delivered files depend partly on the quality and completeness of the materials you provide.

Missing information, inaccurate data, unclear instructions, inaccessible files, poor-quality recordings, incomplete transcripts, or delayed responses may limit the result or pause the delivery timeline.

Delays caused by missing customer materials, approvals, answers, access, or instructions do not by themselves create eligibility for a refund.

8. No physical returns or exchanges

Digital Wizard does not ship physical merchandise. There is no physical item to mail back, and we do not provide return shipping labels or product exchanges.

If you need a different service, package, format, or additional deliverable, please contact us so we can determine whether an add-on, upgrade, or separate order is appropriate.

9. Mandatory consumer rights

If you are legally entitled to a statutory cooling-off or withdrawal period, you may exercise that right as required by applicable law.

If you expressly request that Digital Wizard begin performing the service before that period ends, you may be responsible for the proportionate value of services performed before cancellation. Where permitted by applicable law, your right to withdraw may end once the service has been fully performed after your express request and acknowledgment.

10. Approved refunds

Approved refunds will be issued to the original payment method. Digital Wizard will initiate the approved refund within 10 business days.

Your bank, card issuer, payment provider, or Shopify may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us.

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